who am i
Enthusiastic college student proudly offering a background in problem-solving while being highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Ability to Work Under Pressure.
Server/ Hostess. Twin Peaks, Inc.
January 2018 - Present
Maintained safe food handling standards at all times.
Welcomed guests with personable attitude and smile
Completed opening and closing checklists according to set standards.
Resolved problems promptly and escalated larger concerns to management.
Marketing Assistant. The Zeteo Group, LLC
July 2016 - November 2018
Set up meetings between project members and clients to develop ideas, discuss progress and set goals.
Assisted in the creation of blogs and social media content.
Interacted proactively with the supervisor and addressed issues immediately when escalation was required.
Maintained friendly and professional customer interactions.
Lead Cashier/ Sales Associate. TJ Maxx, Inc.
July 2014 - December 2016
Adhered to top-quality client servicing standards to promote overall satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Affiliations and Memberships
Member, Phi Alpha Delta Law Fraternity, International
Member, National Society for Leadership and Success
Student Member, National Association for the Advancement of Colored People
Founder, The SmileMakers Club, Inc. (a nonprofit organization)
Vice-President, Alpha Phi Omega, Psi Phi Chapter
Tennessee State University, Nashville, TN
Bachelor of Arts
Mass Communications, 2020