RESUME

 
who am i

Enthusiastic college student proudly offering a background in problem-solving while being highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Skills

Communication.

Ability to Work Under Pressure.

Decision Making.

Time Management.

Self-motivation.

Conflict Resolution.

Leadership.

Adaptability.

Work​
experience​
Server/ Hostess. Twin Peaks, Inc.

​January 2018 - Present

 

  • Maintained safe food handling standards at all times.

  • Welcomed guests with personable attitude and smile

  • Completed opening and closing checklists according to set standards.

  • Resolved problems promptly and escalated larger concerns to management.

 

 

Marketing Assistant. The Zeteo Group, LLC

​July 2016 - November 2018

 

  • Set up meetings between project members and clients to develop ideas, discuss progress and set goals.

  • Assisted in the creation of blogs and social media content.

  • Interacted proactively with the supervisor and addressed issues immediately when escalation was required.

  • Maintained friendly and professional customer interactions.

 

 

Lead Cashier/ Sales Associate. TJ Maxx, Inc.

​July 2014 - December 2016

 

  • Adhered to top-quality client servicing standards to promote overall satisfaction.

  • Resolved customer problems by investigating issues, answering questions and building rapport.

  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Affiliations and Memberships
  • Member, Phi Alpha Delta Law Fraternity, International

  • Member, National Society for Leadership and Success

  • Student Member, National Association for the Advancement of Colored People

  • Founder, The SmileMakers Club, Inc.  (a nonprofit organization)

  • Vice-President, Alpha Phi Omega, Psi Phi Chapter

Education
Tennessee State University, Nashville, TN

​Bachelor of Arts

Mass Communications, 2020

Follow me

© 2023 by J'Len Bester.

 

Call

T: 615-369-9477 

F: 877-800=9383

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